Refund policy

Return, Refund & Exchange Policy

Last Updated: 18-06-2026

At PCK Online Store, we are committed to providing high-quality fabrics, sarees, blouse materials, and tailoring supplies. We carefully inspect all products before dispatch to ensure they meet our quality standards.

Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Return Eligibility

We accept returns only for eligible products that meet the following conditions:

  • The return request must be raised within 3 days of receiving the product.

  • The product must be unused, unwashed, uncut, and in its original condition.

  • All original tags, labels, packaging, and accessories (if any) must be intact.

  • The product must not show any signs of use, alteration, damage, or tampering by the customer.

PCK Online Store reserves the right to reject any return request that does not meet the above conditions.

2. Non-Returnable & Non-Refundable Products

The following items are not eligible for return, exchange, or refund under any circumstances:

  • Cut fabrics or fabrics customized to customer requirements

  • Blouse pieces

  • Customized stitching, tailoring, embroidery, or alteration services

  • Made-to-order products

  • Discounted, clearance, promotional, or sale items

  • Gift cards 

Since many of our products are cut, customized, or prepared specifically for customer orders, these items cannot be resold and therefore are excluded from returns.

3. Return Request Procedure

If you wish to return an eligible item, please follow these steps:

Step 1: Contact Us

Notify us within 3 days of receiving your order by contacting our customer support team.

Please provide:

  • Order Number

  • Customer Name

  • Contact Details

  • Product Name

  • Reason for Return

  • Clear photographs and 360 degree video of the product 

Step 2: Return Approval

Our team will review your request and confirm whether the product qualifies for return.

Step 3: Return Shipment

Once approved, the customer must return the product to our designated address.

  • Return shipping charges are the responsibility of the customer unless the return is due to our error.

  • We recommend using a trackable shipping service to avoid loss during transit.

4. Inspection & Approval

All returned products undergo a quality inspection upon receipt.

PCK Online Store reserves the right to:

  • Approve the return request

  • Approve a partial refund (if applicable)

  • Reject the return if the product does not meet return eligibility requirements

The final decision regarding return approval shall rest with PCK Online Store.

5. Refund Policy

Once the returned product has been received and approved after inspection:

  • Refunds will be processed through the original payment method whenever possible.

  • In certain cases, refunds may be issued as store credit.

  • Processing times may vary depending on the payment provider or bank.

Approved refunds are generally processed within 7 to 10 working days from the date of approval.

Shipping charges, handling fees, and payment gateway charges (if any) are non-refundable unless the return is due to our error.

6. Exchange Policy

We offer exchanges for eligible products subject to stock availability.

Exchange conditions:

  • The requested exchange item must be available in stock.

  • Products can be exchanged for an item of equal or higher value.

  • Any price difference must be paid by the customer before dispatch.

  • Exchange requests must comply with all return eligibility conditions mentioned above.

PCK Online Store reserves the right to decline exchange requests if replacement stock is unavailable.

7. Damaged, Defective, or Incorrect Products

We take utmost care while packing and shipping orders. However, if you receive:

  • A damaged product

  • A defective product

  • An incorrect product

Please contact us within 24 hours of delivery.

To process your claim, kindly provide:

  • Order Number

  • Clear photographs of the product

  • Images of the packaging

  • Unboxing video (recommended for faster resolution)

After verification, we will arrange a suitable replacement, exchange, or refund at our discretion.

Claims reported after 24 hours of delivery may not be eligible for resolution.

8. Cancellation Policy

Orders can only be cancelled before processing, cutting, customization, tailoring, embroidery, or dispatch.

Once an order enters production, customization, or shipping, cancellation requests may not be accepted.

9. Limitation of Liability

PCK Online Store shall not be liable for:

  • Delays caused by courier partners

  • Incorrect shipping information provided by customers

  • Damage resulting from misuse, mishandling, washing, or alteration after delivery

  • Minor variations in color, texture, weave, or appearance due to photography, screen settings, or handcrafted manufacturing processes

10. Contact Us

For any return, refund, exchange, or order-related assistance, please contact:

PCK Online Store
Phone: +91 81063 15651
Email: 
Store Address:
1-3-429,
Gadham Rosaiah Nagar,
Podalakur Road,
Nellore,
Andhra Pradesh,
India - 524004

Our customer support team will be happy to assist you.